Цель курса:
Курс обеспечит слушателей необходимыми знаниями по проектированию, развертыванию и сопровождению System Center 2012 Service Manager. В этом курсе содержится введение в разнообразные продукты семейства System Center и рассказывается как Service Manager 2012 интегрируется в это семейство.
Дополнительно этот курс включает в себя вопросы автоматизации процессов реагирования на сервисные запросы, а также рекомендации по оптимальному использованию Service Manager 2012. Курс включает в себя лабораторные работы, чтобы слушатели могли поупражняться в применении бизнес-решений к реальным ситуациям. По окончании курса слушатели будут иметь необходимые навыки для максимально эффективного управления Service Manager 2012.
Целевая аудитория:
Курс предназначен для IT-профессионалов и бизнес-аналитиков, имеющих необходимые технические знания систем, которые они хотели бы и интегрировать с Service Manager 2012. В первую очередь этот курс для тех IT специалистов, которые отвечают за внедрение сервисных решений и которым требуются углубленные знания Service Manager 2012.
Предварительная подготовка:
- Знание операционной системы Windows Server 2008 R2;
- Знание служб Active Directory;
- Опыт использования PowerShell и SQL Server Reporting Services;
- Service Manager (желательно, но не обязательно)
- Желателен опыт администрирования продуктов семейства System Center 2012;
- ITIL или MOF (желательно, но не обязательно)
Module 1: Introduction to System Center 2012 Operations Manager
- History and Evolution of System Center
- System Center 2012 Product Suite
- System Center 2012 Licensing
- System Center 2012 Operations Manager
- Lab : Introduction to System Center 2012 Operations Manager
- Setting up the Initial Lab Environment
- Introducing System Center 2012
Module 2: Plan for Service Monitoring
- Introducing ITIL and MOF
- Designing the Service Monitoring Process
- Documenting the Service Monitoring Process
- Lab : Plan for Service Monitoring
- Introducing Service Management
Module 3: Plan an Operations Manager 2012 Deployment
- Defining the Operations Manager 2012 Core Components
- Designing for High Availability
- Defining Core Hardware and Software Requirements
- Designing Network Device Monitoring Requirements
- Designing UNIX/LINUX Monitoring Requirements
- Designing Windows-Based Monitoring Requirements
- Lab : Plan an Operations Manager 2012 Deployment
- Planning for Operations Manager 2012 Deployments
- Exploring Operations Manager 2012 SQL Database Objects
Module 4: Deploy Operations Manager 2012
- Reviewing Environmental Prerequisites
- Installing Operations Manager 2012
- Verifying Operations Manager 2012 Installation and Additional Configuration
- Creating and Using Run As Accounts
- Implementing Active Directory Integration
- Designing and Implementing Role-Based Administration
- Lab : Deploy Operations Manager 2012
- Installing Operations Manager 2012
- Configuring Active Directory Integration
- Configuring Role-Based Security
Module 5: Deploy the Operations Manager 2012 Agent
- Reviewing the Operations Manger 2012 Agent
- Deploying the Operations Manager 2012 Agent
- Introducing Agent Failover
- Lab : Deploy the Operations Manager 2012 Agent
- Deploying the Operations Manager 2012 Agent
Module 6: Deployment and Administration of Monitoring (Management) Packs
- Introducing Monitoring (Management) Packs
- Understanding Most Commonly Used Monitoring (Management) Packs
- Modifying and Expanding Monitoring (Management) Packs: Overrides
- Monitoring (Management) Pack Administration Best Practices
- Lab : Deployment and Administration of Monitoring (Management) Packs
- Creating Management Packs and Groups
- Installing Line of Business .NET Application
- Installing and Importing Management Packs
Module 7: Tune Monitoring (Management) Packs
- Introducing Alerts
- Tuning a Monitoring (Management) Pack
- Using Operations Manager Baseline Monitors and Rules
- Documenting Changes to Monitoring (Management) Packs
- Lab : Tune Monitoring (Management) Packs
- Tuning Monitoring (Management) Packs
Module 8: Monitor Administration
- Exploring the Operations Console – Monitoring Pane
- Administering Alerts
- Exploring Agent-Based Monitoring
- Customizing the Monitoring Pane
- Lab : Monitor Administration
- Working with Monitors and Alerts
Module 9: Advanced Monitoring
- Monitoring Network Devices
- Monitoring UNIX/LINUX-Based Computers
- Monitoring .NET-Based Applications
- Expanding Operations Manager 2012 Monitoring
- Lab : Advanced Monitoring
- Monitoring a Network Device
- Monitoring a .NET Application
Module 10: Reports
- Using Operations Manager 2012 Reporting
- Administering Reports
- Customizing Reports
- Lab : Reports
Module 11: Notifications and Operations Manager 2012 Maintenance
- Introducing Alert Notifications
- Designing Maintenance and Disaster Recovery
- Lab : Notifications and Operations Manager 2012 Maintenance
- Creating Subscriptions and Notifications
Module 12: System Center 2012 Integration
- n/a
- Lab : System Center 2012 Integration
- Setting up the Initial Lab Environment
- Creating an Orchestrator 2012 Runbook
- Working with Orchestrator System Center Runbooks
